We strive to make all our shows accessible to everyone and we work with Attitude Is Everything and Nimbus Disability to make sure things keep improving. There are some challenges, but together we can identify issues and come up with practical solutions. Your feedback is always welcome and we’ll do our best to be as flexible as possible to meet your needs.
Companion / Carer Ticket
This venue offers one free Carer/Companion ticket.
Proof of disability will be required on each booking. One of the accepted forms of proof will be the Access Card. For more information on this card and details how to obtain one please go to www.credability.uk.com/access-card/ The Access Card informs providers quickly and discreetly about the support and facilities a person may require when attending the venue.
To be eligible for a Companion/Carer ticket you must be in receipt of one of the below:
• Disability Living Allowance/Personal Independence Payment
• Be a Blue Badge holder
• Access Card
• Recognised Assistance Dog Card
Spaces are limited and will be given on a first come first served basis and you must book directly through the venues website to ensure eligibility. Should you book via another outlet we not be able to honour any requests.
Request a Companion/ Carer ticket
This venue offers one free companion/carer ticket.
• Purchase your ticket via our website
• Forward a copy of your (Door Entry Code) which will be sent to you via email once you have purchased your ticket (E Ticket)
• Forward a Photocopy of your Blue Badge and or your Disability Living Allowance eligibility, Recognised Assistance Dog Card, or Access Card
Any sensitive information such as address and amounts can be blanked out.
All copies received will be securely destroyed once requirements have been obtained.
Send all correspondence to firstname.lastname@example.org
Or, The Roadmender, 1 Lady’s Lane, Northampton. NN1 3AH. FAO: David Norris.
Please ensure that you enclose a your contact details in case we need to verify anything
Once we receive all your correspondence and are satisfied, we will then allocate a Companion/ Carer free entry. (Subject to Availability) This will be confirmed to you via e-mail or telephone.
Companion / Carer ticket holders
Should be able to meet the needs and assist the person they are accompanying in the event of an emergency.
Arriving at the Venue
We recommend arriving at the venue 10 – 15 minutes prior to the doors opening. The door time will be stated on the tickets or confirmations. On arrival please go to the front of the queue and present your confirmation e-mail to security or box office staff. All box offices are at an accessible height.
We currently have an induction loop within the Box Office-This is portable and can be moved.
Please Note: The balcony is no longer accessible to the general public or customers.
With regards to your disability the building is disabled friendly with the event being held on one level. We also have suitable disabled facilities. We recommend that all disabled persons arrive at the venue early.
The venue will host clubs and bands who use strobes effect lighting, signs are displayed as such, on shows with a higher than usual amount / level of this effect extra signage is displayed.
We have first aiders on duty at all time, please ask if you need assistance.
Please let any staff member know if you need any assistance.