TERMS & CONDITIONS-COVID 19-

NEW ROADMENDER LTD

WELCOME BACK

Keeping You Safe

At the Roadmender, gig goers are at heart of everything we do, so your safety and health are our top priority. We want you to be rest assured that Covid-safe procedures will be in place during the gig

As of 00:00hrs on Thursday 27 January 2022, the government has confirmed that England will fully return to Plan A. What that means is that it is no longer a legal requirement for venues and events to use the NHS COVID Pass.

It goes without saying that if you, or anyone you are in contact with, has COVID-19 or any symptoms, make sure you check and follow official NHS guidance.  Please do the right thing and be mindful and respectful of others.

Hand sanitiser is available, so do help yourself. We have enhanced procedures in place for cleaning and hygiene in public areas and behind the scenes too.

Social Awareness: The Venue is going to be very busy so give each other a bit of “Breathing Space”

Hand Sanitising: Please use the Hand Sanitising stations throughout the venue

Cloakrooms: will be closed for the time being

Bathrooms: will be cleaned regularly and open as usual.

Air Conditioning & Ventilation: We have improved and increased our circulation of fresh air in the building, so some areas might feel a little cooler.

Facemasks:

The government has lifted the measures put in place in England, which means as of 00:00hrs on Thursday 27 January 2022, it is no longer mandatory to wear a face covering.

However, we all need to continue to play our part, and official guidance recommends wearing a face covering – if you can – when coming into contact with people you don’t usually meet in communal spaces. Here’s where to find out more.

Going to the Bar: Please be patient, we will be working as hard as we can to serve you.

Paying for your drinks: Contactless, plus real money (CASH) is welcome

Moshing & Crowd Surfing: call it ​“thrashing,” ​“slam dancing,” or ​“going HAM” — it sure does not matter what term you use once you’ve gotten caught in a mosh.  We understand that, for some it is all part of the experience. To protect our staff and fellow gig goers please refrain from this. Don’t let a little slam or surf ruin a great night!!

Performers: Respect the performers

That’s all the rules

Have Fun, Keep Safe and Be Kind

Tickets are strictly “Non Transferable” & “Not for Resale” By reselling the ticket/s you will be breaching the terms and conditions of purchase.

Tickets are not refundable under any circumstances other than a cancellation of the event or unless the event is moved to another date that prohibits you from attending. In this instance, the full value of the ticket less any booking fees and postage/credit card charges will be refunded.

Refunds for cancelled events will be processed within 10 working days of refund request.

Refunds for rescheduled events will only be issued up until 14 days prior to the new date. The refund includes the face value of the ticket minus the booking fee

Please Note, if you have received a rescheduled event email with a specific date to apply for your refund then that is the date applicable to that event.

With regard to rescheduled gigs, We will always try but cannot guarantee ticket holders notification of the rescheduled date. Please monitor the website for information.

We are unable to accept any liability or replace any tickets lost, stolen or damaged after they have been received by you.

The Rules and Regulations of the venue, event organiser or promoter for which this ticket was purchased must be adhered to.

Although we will do our best to keep you informed of any cancellation, it is the ticket holders’ responsibility to establish whether an event has been cancelled and the date and time of any rearranged event.

Venue management reserves the right to refuse admission and may conduct security searches on entry.

You are advised to check if the venue has a last entry time. Even ticket holders may not be admitted after this time.

There is no obligation to refund monies or exchange tickets if management alters or varies the programme due to events or circumstances beyond its control.

There is no obligation to refund monies or exchange tickets should an event organiser subsequently offer any discount or promotion that makes tickets available at a price lower than that previously paid by any customer, this is outside of our control.

You are advised to check with the venue if photographic and recording equipment is prohibited. Also laser pens, mobile phones, dogs (except guide dogs) and patron’s own food and drink.

The event organiser or venue management accepts no responsibility for any personal property.

Ticket holders consent to filming and sound recording as members of the audience.

All of these terms and conditions are governed by English law.

Tickets may be restricted to a maximum number per person. We reserve the right to cancel tickets purchased in excess of this number.

We reserve the right to cancel any tickets we believe to have been purchased fraudulently. For any other queries or help, please contact us.