TERMS & CONDITIONS-COVID 19-ENTRY POLICY

AT ROADMENDER

WELCOME BACK

Keeping You Safe

At the Roadmender, gig goers are at heart of everything we do, so your safety and health are our top priority. We want you to be rest assured that Covid-safe procedures will be in place during the gig

Covid Symptoms: if you have symptoms or been in contact with someone with Covid 19 Please do not attend the venue: https://www.nhs.uk/conditions/coronavirus-covid-19/symptoms/main-symptoms/

A little prick, Jab or Swab.

In order to gain access to  events at the Roadmender, ticket holders aged 11 and over (children under 11 are exempt) will need to demonstrate their COVID-19 Status by providing either:

Proof of full vaccination – both doses received (with the second at least 14 days prior to the event)

or

Proof of a negative NHS Lateral Flow Test taken prior to travel on the day of arrival at the event

or

Proof of natural immunity based upon a positive PCR test within 180 days of the event (including 10 days self-isolation following the result)

Please be ready to show proof of your COVID status upon arriving at the venue, who will be using the COVID pass on the NHS app.

Please keep in mind that this is NOT the NHS Covid-19 Track and Trace app that is used to check into venues and also that vaccines cards issued at centres will NOT be accepted as proof of vaccination.

You can watch a short video for more information on how to use the NHS app and COVID pass here.

If you are having any issues with the NHS app please don’t contact our customer services – you can get further help here.

In order to gain access to the show, all ticket holders aged 11 and over (children under 11 are exempt) will need to have their gig ticket and will also need to demonstrate their COVID-19 status by providing either:

• Proof of full vaccination – both doses received (with the second at least 14 days prior to the event or

• Proof of a negative NHS Lateral Flow Test taken prior to travel on the day of arrival at the event or

• Proof of natural immunity based upon a positive PCR test within 180 days of the performance (including 10 days self-isolation following the result).

If you are under 18/not an English citizen and therefore do not have access to the NHS app, you can show proof of your COVID status through a text message or an email of your negative result alongside photo ID. No other circumstances apart from this will be sufficient to allow entry to the event.

How to show your COVID status

FULLY VACCINATED

The easiest way to show your Vaccine Status is via the COVID Pass on the NHS app. We will NOT accept vaccine cards issued at vaccination centres as proof of vaccination.

1. Download the NHS App (Note this is NOT the same as the NHS COVID 19 Track & Trace app).

2. Log In or create an account. You will need your NHS Log In details. If you do not have these, the app will walk you through the steps required.

3. On the NHS App home page, click ‘Get your NHS COVID Pass’.

4. Click ‘Event Trials’.

5. Your name and QR Code will be displayed, if your second dose was received at least 14 days before. This is your NHS COVID Pass.

7. On entry to the event, show your NHS COVID Pass in the NHS app alongside your event ticket.

NEGATIVE LATERAL FLOW

If you have not had 2 doses of vaccine at least 14 days before the show, you will need to prove a negative lateral flow test result via the COVID Pass on the NHS app.

1. Order your free Lateral Flow Test to be delivered to your home or pick one up from a nearby location as soon as possible. You can also pick up a box of NHS Lateral Flow Tests from most pharmacies.

2. Take your test no more than 48 hours before you intend to arrive at the show, you will then need to register your result here using the barcode number / QR code on the test.

3. You will be prompted to ‘Sign in or create an account.’ You will need your NHS Log In details.  Please note your test result can take up to 2 hours to appear in the NHS App so it is worth logging your test the day before the show.

4. Download the NHS App (Note this is NOT the same as the NHS COVID 19 Track & Trace app).

5. On the NHS App home page, click ‘Get your NHS COVID Pass’.

6. Click ‘Event Trials’.

7. Your name and QR Code will be displayed. This is your NHS COVID Pass. If you were expecting to see a QR Code and there isn’t one please phone 119.

9. On entry to the event, show your COVID Pass in the NHS app alongside your ticket.

NATURAL IMMUNITY

If you tested positive for COVID-19 with a PCR test taken within 180 days of the event (including 10 days self-isolation following the result) you are eligible for an NHS COVID Pass as you will have Natural Immunity.

1. Download the NHS App (Note this is NOT the same as the NHS COVID 19 Track & Trace app).

2. Log In or create an account. You will need your NHS Log In details.

3. On the NHS App home page, click ‘Get your NHS COVID Pass’.

4. Click ‘Event Trials’.

5. Your name and QR Code will be displayed. This is your NHS COVID Pass. If you were expecting to see a QR Code and there isn’t one please phone 119.

6. If you’re using your phone, select “Receive an offline copy by email” this will send email to your chosen address so you can print on your computer. If you are using your computer select “Download PDF copy” and print. Screenshots will not be permitted.

7. On entry to the event, show your NHS COVID Pass in the app or as a paper print-out alongside your event ticket(s).

If you have tested positive previously but there is no Pass you will need to follow the steps for lateral flow.

CHILDREN 11-15 / CHILDREN 16-17 WITHOUT NHS ACCOUNT/CUSTOMERS FROM OUTSIDE ENGLAND

If you cannot access the NHS app because you are under 18/not an English resident, on arrival you can prove your COVID status by presenting a text message/email of your negative lateral flow result alongside photo ID.

1. Order your free Lateral Flow Test to be delivered to your home or pick one up from a nearby location as soon as possible. You can also pick up a box of NHS Lateral Flow Tests from most pharmacies.

2. Take your test no more than 48 hours before you intend to arrive at the show, you will then need to register your result here using the barcode number / QR code on the test.

3. You will receive a text message/email with your test result alongside your name & date of birth.

4. On entry to the event, show your negative test result confirmation text message or email alongside your event ticket & photo ID.

What do I do if I test positive?

If you test positive for COVID-19 using your lateral flow test you will need to self-isolate immediately and follow NHS guidance. This means you will not be able to attend the event so please act responsibly.

Refunds :   The face value of the ticket minus the booking fee will be issued to any ticket holder that tests positive up until 12pm on the day of the event

Social Awareness: The Venue is going to be very busy so give each other a bit of “Breathing Space”

Hand Sanitising: Please use the Hand Sanitising stations throughout the venue

Cloakrooms: will be closed for the time being

Bathrooms: will be cleaned regularly and open as usual.

Air Conditioning & Ventilation: We have improved and increased our circulation of fresh air in the building, so some areas might feel a little cooler.

Facemasks: Are encouraged so please wear one unless you are exempt.

Going to the Bar: This is unusual for most of us, especially those that turned 18 over the last 16 months. They have never done it!! Please be patient, we will be working as hard as we can to serve you.

Paying for your drinks: Contactless, plus real money (CASH) is welcome

Moshing & Crowd Surfing: call it ​“thrashing,” ​“slam dancing,” or ​“going HAM” — it sure does not matter what term you use once you’ve gotten caught in a mosh.  We understand that, for some it is all part of the experience. To protect our staff and fellow gig goers please refrain from this. Don’t let a little slam or surf ruin a great night!!

Performers: Respect the performers

That’s all the rules

Have Fun, Keep Safe and Be Kind

Tickets are strictly “Non Transferable” & “Not for Resale” By reselling the ticket/s you will be breaching the terms and conditions of purchase.

Tickets are not refundable under any circumstances other than a cancellation of the event or unless the event is moved to another date that prohibits you from attending. In this instance, the full value of the ticket less any booking fees and postage/credit card charges will be refunded.

Refunds for cancelled events will be processed within 10 working days of refund request.

Refunds for rescheduled events will only be issued up until 14 days prior to the new date. The refund includes the face value of the ticket minus the booking fee

Please Note, if you have received a rescheduled event email with a specific date to apply for your refund then that is the date applicable to that event.

With regard to rescheduled gigs, We will always try but cannot guarantee ticket holders notification of the rescheduled date. Please monitor the website for information.

We are unable to accept any liability or replace any tickets lost, stolen or damaged after they have been received by you.

The Rules and Regulations of the venue, event organiser or promoter for which this ticket was purchased must be adhered to.

Although we will do our best to keep you informed of any cancellation, it is the ticket holders’ responsibility to establish whether an event has been cancelled and the date and time of any rearranged event.

Venue management reserves the right to refuse admission and may conduct security searches on entry.

You are advised to check if the venue has a last entry time. Even ticket holders may not be admitted after this time.

There is no obligation to refund monies or exchange tickets if management alters or varies the programme due to events or circumstances beyond its control.

There is no obligation to refund monies or exchange tickets should an event organiser subsequently offer any discount or promotion that makes tickets available at a price lower than that previously paid by any customer, this is outside of our control.

You are advised to check with the venue if photographic and recording equipment is prohibited. Also laser pens, mobile phones, dogs (except guide dogs) and patron’s own food and drink.

The event organiser or venue management accepts no responsibility for any personal property.

Ticket holders consent to filming and sound recording as members of the audience.

All of these terms and conditions are governed by English law.

Tickets may be restricted to a maximum number per person. We reserve the right to cancel tickets purchased in excess of this number.

We reserve the right to cancel any tickets we believe to have been purchased fraudulently. For any other queries or help, please contact us.

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